FAQs

How does Dirk Da Dhobi (DDD) work?

DDD gets your laundry done QUICK and EASY! Simply log on to our website (www.dirkdadhobi.com) create your washlist or simply schedule now. You can also call us to schedule a pick-up. Keep your dirty laundry ready, hand it over to our personnel visiting your place, and start planning what to do with your newfound free time.

How do I get started?

Once you complete our very easy online sign-up form, you can then place your order with details like number of shirts, what is to be only washed or dry cleaned, any special instructions etc. Don’t have the time, don’t worry, you can also simply schedule now and choose a pick-up slot and your done.

What does the laundry service include?

Our laundry service includes sorting, washing/dry cleaning, drying, ironing, folding and packaging. If you have any request for special treatment like stain removal, starch, etc; please mention it while placing the order online or just give the instructions to our pick-up associate and it will be taken care of.

How will I pay?

You can pay using our online payment options powered with a very secure server where you can also recharge your account in advance by pre-paying. You can also pay by cash when you receive the delivery. You will be charged for the amount of clothes given and additional services requested (ironing, special treatments and/or dry cleaning). We could also send you an online link.

When can I expect my clothes back?

The usual turnaround time from pick-up to drop off is 24-48 hours. However, depending on the service you choose while placing the order you might receive your laundry quickly or later than usual not more than 5 days.

What different kinds of laundry request do you attend to?

DDD aims to offer you with a laundry service plan that satisfies your laundry needs. Few of our many service options include:

  • Delicate Wash
  • Steam Press
  • Wet wash
  • Dry Clean
  • Stain Treatments

What if I am somehow unavailable at my place for the booked pick-up or drop-off time?

You can leave your bag in secure location outside your home (doorstep, porch, patio, security desk, etc.) or reschedule your pick-up or drop-off.

Do you provide Dry Cleaning services as well?

Yes, we do.

Who do I schedule my laundry pick-up with?

All scheduling can be done with a few clicks on our website or simply pick up your phone and give us a call at +91 7760983976.

Do you wash my clothes with other’s clothes?

Each lot of similar clothes is processed individually with care. We may process your clothes with other customers’ clothes, but we sort the clothes to make sure your whites don’t become red. Rest assured the cleaning process renders the garments dirt and germ free.

Can I ask someone else to hand off my laundry bag?

In case it is not possible for you make it on the scheduled pick-up time, we can accept your bag from someone else. However, in order to ensure the security of your items, we will not deliver your order to anyone other than yourself, unless you specifically contact us and instruct us otherwise.

What if I am missing an item of clothing from my returned bag?

We will always create an inventory sheet prior to pick-up that details all items found within your bag. You will keep the original sheet and we will keep a copy. If an item should come up missing that was listed on the inventory sheet, and it is reported within 48 hours from drop off; we will reimburse you an amount equal to your proof of purchase amount, limited to a maximum justifiable market value of the garment.

What if I miss my scheduled pick-up/delivery time?

If you are to skip or miss your pick-up day, please notify us in advance, to avoid a compensatory pick up fee/charge. You can text us so that our people will be there at the time of your arrival. 

How should I pack my clothes for the initial pick-up?

You do not have to prepare any laundry bag for the pick-up. Our associate will bring you a bag to fill at the time of pick-up. If you will not be present, you can leave them in a clean trash bag, or comparable bag outside your door, we will gather them in our bags. In case you’re a monthly subscriber then we also provide you with a laundry bag in it. So you just have to give us the bag with dirty laundry and we will provide you a fresh bag.

What happens if I leave any personal items in my pockets?

We would like you to ensure that you leave no personal items left in the pockets while handing over your clothes to us. However, our staff are sincere and ethical and we haven't had a single case of theft of items ranging from Credit Cards to Cash. They have all been informed and duly returned to the rightful owners.

Would I be charged for the laundry bag?

There is a no charge for your initial bag/replacement bags.

What areas do you currently service?

We currently service all of Bangalore. However, there we may charge a delivery fee of INR. 50 - 100 for locations beyond city limits, if your order does not cross INR. 500.

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